CraftersEdge.com gladly accepts undamaged and unopened merchandise for return or exchange within 30 days of first purchase date. Only merchandise purchased from CraftersEdge.com will be accepted. Proof of purchase will be required. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. All sales on Clearance merchandise are final and cannot be returned or exchanged for any reason. If your purchase is from another store or retailer, then please contact that store directly. To qualify for a refund or exchange please call our customer service team at 602.354.4013 to request a RMA # (return merchandise authorization). Once the RMA # is authorized and return is approved then the merchandise must be returned to our warehouse at address listed below within 30 days. Please repack the merchandise with the original packing slip. Please note RMA # and reason for return on packing slip. Please ensure merchandise is packed carefully to avoid damage, as damaged merchandise will not be accepted for return or exchange. Once we receive returned merchandise in good condition, Crafter's Edge will verify and approve return and credit account on record used to make original purchase. Please note that all shipping costs related to return and exchange merchandise are the responsibility of the customer.
Damaged Goods Policy
In the event that you received damaged or defective merchandise purchased on CraftersEdge.com and such merchandise is not covered by a written warranty, then please call our customer service team at 602.354.4013 to report damaged or defective merchandise. Damaged or defective merchandise will only be replaced within 30 days of first purchase. Proof of purchase and photographic evidence of damage along with reason for damage will be required before replacement merchandise will be sent. Shipping costs will be covered by Crafter’s Edge if damage, defect or error was on our part. Damaged merchandise due to abuse or misuse will not be accepted.
Mail Returns/Exchanges to:
Have questions? Crafter’s Edge is happy to help!
Call at 602.354.4013, Monday through Friday, 7:30 AM - 4:00 PM, AZ MST/GMT-7.
or send us an email through our Contact Form.