Crafter's Edge is dedicated to providing you with top notch products as well as customer service. Below are a few frequently asked questions. If you don't see an answer, fill out our Contact Form.
I have a question about my order. Who do I contact?
Please send us an email using our
Contact Form or call Crafter's Edge and provide us with your name and order number. Crafter's Edge can be reached at 877.897.7575, Monday through Friday, 7:30 a.m. - 4:00 p.m., AZMST.
Once you finalize and submit your order, you will see an order confirmation message. Next, an email confirmation was sent to the email address you provided during the ordering process or when you created your member profile. Please be sure your email address was entered correctly.
How long before my order ships?
CraftersEdge.com makes every effort to ship within 24 - 48 hours, but it may take up to 5 days once the order is placed.
How can I find out if and when my order shipped?
You will be sent an e-mail confirmation automatically on the day your order is shipped. If you do not receive an email you are able to view the status of your order by clicking on the link provided at the top of your order confirmation email, or by logging into your CraftersEdge.com account and selecting "View Order Status" from the menu. You may also contact Crafter's Edge directly by sending us an email using our
Contact Form or calling Crafter's Edge and providing us with your name and order number. Crafter's Edge can be reached at 877.897.7575, Monday through Friday, 7:30 a.m. - 4:00 p.m., AZMST.
If you entered your e-mail address during the checkout process, you will be sent an e-mail confirmation automatically on the day your order is shipped with a tracking number. If you do not receive a tracking number for your shipment, please send us an email using our
Contact Form or call Crafter's Edge and provide us with your name and order number to get a tracking number. Crafter's Edge can be reached toll free toll free at 877.897.7575, Monday through Friday, 7:30 a.m. - 4:00 p.m., AZMST.
To comply with rapidly-evolving email standards, CraftersEdge.com sends order confirmations in efficient HTML formatted email enabling the items purchased to be viewed in columns with the quantities and costs aligned. Modern email clients can accept and display HTML formatted email providing the user has not disabled the function. Please set your email client to accept email in HTML format.
I only received part of my online order. What is CraftersEdge.com 's back-order procedure?
The portion of the order that was available was shipped within 2-3 business days and the back-ordered items will be shipped as soon as they are available. CraftersEdge.com cannot guarantee when back-ordered items will become available but we do our best to provide updated information on our website and that we do not have situations that cause backorders. Your credit card is only charged for items that are shipped plus shipping and handling for the entire order. All back-ordered items are shipped with no additional shipping and handling charges.
I purchased an item at full price and now would like to exchange it for the same product to get the online special price. Is this possible?
No. We cannot honor the return of an item you purchased at full price in exchange for the same item that is currently being offered as an online shopping special at a lesser price. If you are interested in purchasing items that are not currently "on special" we recommend checking the website for the updated online special prior to placing your order.
May I place an order with a CraftersEdge.com Customer Service Representative?
Yes, we can accept order by phone, please note that in order to receive some online shopping specials, you must shop online. If you prefer to place your order with a customer service representative, Crafter's Edge can be reached at 877.897.7575, Monday through Friday, 7:30 a.m. - 4:00 p.m., AZMST.
Can I place a wholesale order online at CraftersEdge.com?
If you are an approved and registered Crafter's Edge reseller, you will be able to place your orders online. For information regarding setting up a wholesale account please contact Crafter's Edge by email
office@craftersedge.com or call at 877.897.7575, Monday through Friday, 7:30 a.m. - 4:00 p.m., AZMST.
CraftersEdge.com uses a secure server for your online shopping experience. We utilize a valid Secure Site SSL (Secure Sockets Layer) Certificate installed, which provides an encrypted link between our site and any and all web browsers, ensuring that all information sent to CraftersEdge.com during an SSL session is encrypted, for protection against disclosure to third parties.
Does CraftersEdge.com accept PayPal?
Yes. In the Quick view or the Shopping Cart you just need to select "Check out with Paypal" button or on the Checkout screen, when you reach Step 4: Order Confirmation, when asked "How would you like to pay?" select "Pay using an alternative payment method" and then select "PayPal".
Does CraftersEdge.com accept Gift Cards?
Yes. As a security measure, you will need to register your name and billing address with the issuing gift card company before checkout. You must have sufficient funds available on the gift card to cover the entire purchase, as we cannot accept more than one form of payment per order.
Can CraftersEdge.com Ship to a P.O. Box?
Yes, we are able to ship to a P.O. Box. All shipments to a P.O. Box will be sent via US Postal Service.
Can CraftersEdge.com ship to an APO/FPO address?
Yes. Please be sure to include all of the necessary address information to avoid shipping delays.
I'd like to place an order for CraftersEdge.com products, but I need it shipped outside of the United States. Can you help me?
Yes. Crafter's Edge ships worldwide. Some parts of the world may take longer to ship to than others. Crafter's Edge reserves the right to determine the appropriate carrier to ensure you experience the most expedient and safest delivery possible.
I cannot add to shopping cart. What should I do?
To enhance your shopping experience, CraftersEdge.com uses "cookies". Cookies are small text files we place on your computer that are completely secure and can be read by only CraftersEdge.com website. Please verify if your browser accepts cookies. If the problem persists, please clear your cookies, and continue shopping.
Does CraftersEdge.com use cookies?
Yes. Our online ordering process needs to use cookies to remember the merchandise you have in your shopping cart.
We also track the link that you followed to our site, typically from a search engine or an affiliate. This allows us to better determine the effectiveness of our search engine listings and promotions.
We are not looking for where YOU as a customer came from but are looking for trends of how people locate our site. This allows us to better direct our marketing efforts. This information is not released to any outside agencies.
Will any web browser work at CraftersEdge.com?
Almost any web browser will allow you to browse the CraftersEdge.com website. However, in order to shop online and check out successfully at CraftersEdge.com, you must be using an up-to-date web browser that supports JavaScript. We recommend the latest version of your favorite browser.
Have questions? Crafter's Edge is happy to help!
Call at 877.897.7575, Monday through Friday, 7:30 AM - 4:00 PM, AZ MST/GMT-7. Or send us an email through our
Contact Form.
